Quality is present in all ZEN processes. The commitment of the people and high technology support guarantee the recognized reliability that ZEN products have conquered worldwide.
The focus on continuous improvement and the maintenance of high levels of quality and operational efficiency reflect in the results, as can be seen in the Customer Satisfaction Index maintained in the last years above 90%, according to constant monitoring with the original customers.
Another key factor in the continuous pursuit of product excellence is the investments in structural improvements and in the updating of the manufacturing plant. High performance machines guarantee quality in each of the stages of the manufacturing process. The ISO 9001 and ISO TS-16949 certifications attest to the highest standards of quality management.
Warranty
ZEN values the quality of its products from the purchase of raw material to the delivery of the final product. For this reason, it has in its Commercial Policy premises to meet and the needs of the clients, which is its main focus.